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Frequently Asked Questions
If there are any questions we've missed, please get in touch us and we will do our very best to answer them.
- How do I know my helmet will fit correctly?
To find the right helmet size, simply measure the circumference of your head where a hat would sit. i.e. just above your eyebrows. This measurement should be taken in centimeters and will show you which helmets will fit you correctly. Then simply refer to the different sizes available for each product and select the one that's right for you. Don't forget, if it doesnt fit right, you can always return the helmet to us and we will refund it!
- What is the Returns process?
We have a no quibble return policy - which does exactly what the label says.
You want to return something, for any reason at all, and we won't quibble, argue or even bat an eyelid.
You have up to 14 days to make your mind up about any order. As long as we receive it in perfect condition, we'll exchange or refund it, no questions asked. You will have to pay for the return shipping.
- How much will shipping cost me?
Shipping within the UK Is FREE
- Is payment on Helmet Guru 100% secure?
YES. PayPal is the leading online secure payment gateway. It handles more than $28 billion in payment volume each year and offers an iron-clad money-back guarantee should you not be more than 100% delighted with your purchase.
- Will Helmet Guru price match if I find the helmet cheaper?
YES. If you find your good cheaper online from a UK retailer please let us know and we will price match. Helmet Guru value every one of our customers and want you to spread the Helmet Guru word so we are happy to do this.
- Why buy from Helmet Guru?
Helmet Guru are totally committed to value and service. We want to make your online experience as easy as possible. We are committed to providing only goods we have 100% confidence in.
We are committed to making sure adults and children understand the importance of wearing a helmet.
Helmet Guru believe that a helmet is a specialist purchase so we urge you to buy from a specialist retailer.
We care about our customers and will endeavour to make sure you are totally happy with your purchase. You can always ring us to discuss element of buying a helmet or you need advise on which helmet to choose.
Please let us know if you think we can improve our site or service. All your comments will be greatly appreciated.
- Do we offer bulk discount to Ski Clubs / Bike Clubs, Schools and Colleges?
100% YES. Please mail or call us to discuss if you have an order over 5 helmets and we can discuss payment with you. All educational facilities should ring for special discounts.
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